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Chapter 4

Story: The Chief Named Her a Thief at the Banquet — Then a Supplier Opened a Binder Nobody Had Asked For

Owen Pace didn't look at the room. He looked at the letter, at the folded edges, at the neat handwriting, and he spoke to it more than to the people standing around him.

"Two years ago, that letter came across my desk," he said, dry and slow, "and I've been in this business long enough to know that when somebody takes the time to write thank you on plain paper and mail it with a real stamp, they're worth keeping as a customer. So I kept the account open. I kept sending catalogs. I kept the price sheet current." He paused, his thumb running along the fold of the letter. "And when the paperwork for this department went quiet, when an order that should have been followed up on, followed by another order, just stopped cold, I noticed. I noticed because I remembered this letter, and I thought, that department's got a firefighter worth writing thank-you notes, and they're not ordering anymore, and I wanted to know why."

He looked up, and his eyes were flat and pale and direct. "That's the whole thing. That's all of it. I drove four hours tonight because a woman I never met wrote me a thank-you letter two years ago, and I'd rather find out why an account went quiet than sit in my office and wonder."

Marta Reyes was still standing at the head table with the missing-page binder in her hands, and she looked from Owen to the letter to Jenna, and her face was doing something complicated, something that Jenna couldn't quite read from across the room.

"You wrote that?" Marta asked. Her voice was careful, lower than usual.

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